Mobile employee self-service is gradually becoming the norm in every industry from tech to manufacturing to food service. With millennials comprising an ever larger portion of the work force, some level or type of self service is expected to be made available at most companies, whether during the hiring and onboarding process or as a regular part of daily work. While mobile self-service bears many benefits, there are also some challenges that should not be overlooked when introducing this feature to the work force.
Employee and Manager Empowerment
When self-service options are readily available on every employee and manager’s mobile device, it brings a whole new level of empowerment to the workforce. This can help to “flatten” the organizational structure, as every employee and manager has the opportunity to make suggestions and exercise greater control over their own information. Managers have the ability to instantly approve requests so less time is wasted and the approval processes are streamlined.
Possible Bottlenecks in Requests
Since mobile HRIS provides each employee with a voice, the flood of requests and suggestions may become overwhelming in some organizations. This influx is generally something that occurs when the mobile self-service options are first made available, but may also happen when big changes have been implemented or right around performance review time. Anticipating higher request volumes may help companies prepare and take action to mitigate the bottleneck effect.
Cost and Time Savings
Mobile HRIS self-service can save a lot of time in the open enrollment process for benefits and when making changes in information. Making options like direct deposit electronic statements available through mobile HRIS self-service can also save time and company costs. Employees do not have to physically pick up a paycheck and disrupt the workflow on payday and the costs of printing and mailing pay stubs are saved.
Blurred Lines in Employee Work Hours
While the opportunity for employees to look at their schedule and put in requests on their own time can be viewed as a benefit, the opportunity also exists for employees and managers to communicate regarding work and even perform work activities on their own time using mobile HRIS. This can be tricky, as asking employees to work off the clock is illegal and can bring penalties and fines.
Since mobile self-service must work through the internet, there may be security concerns associated with outside hackers or ex-employees accessing the system. It is very important to make sure that the vendor addresses security and some kind of protocol is in place in case of a security breech. It is also important to take precautions to ensure that employees at each level only gain access to certain information considered relevant for their position and that there are approval processes in place to make changes.
Introducing HRIS Mobile Self Service
In most organizations, the benefits of introducing HRIS mobile self-service will outweigh the challenges, but it is crucial to address the challenges. Realizing that there may be some bumps in the road can help companies to take action in advance, which will make implementation and regular use of the system operate that much smoother.
Authored by: Dave Rietsema